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Privacy Policy

Last Updated: March 03, 2024

DDX Business Solutions ("DDXBIZ") respects your right to privacy. This Privacy Policy explains who we are, how we collect, share and use personal information about you, and how you can exercise your privacy rights.

Personal data we collect and process

Personal data we collect may include names, emails, job titles, phone numbers, addresses, IP addresses, conversations, attended events, browsing data such as web browser, pages viewed, time spent on pages, and links clicked, professional or business related interests and characteristics.

How we collect personal data

Personal data may either be collected directly from the concerned individuals, sometimes with the help of our service providers, such as our website host or our license portal ("website), or by other third parties such as our marketing and business partners or our data analytics and lead generation tools.

Cookies

When you visit our website, we may obtain certain information by automated means, such as cookies, web beacons, web server logs and other technologies. A “cookie” is a text file that websites send to a visitor’s computer or other internet-connected device to uniquely identify the visitor’s browser or to store information or settings in the browser. A “web beacon,” also known as an internet tag, pixel tag, or clear GIF, links web pages to web servers and cookies and may be used to transmit information collected through cookies back to a web server.

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We may use these automated technologies on our website to collect information about your equipment, browsing actions and usage patterns. These technologies help us (1) remember your information so you do not have to re-enter it; (2) track and understand how you use and interact with our website; (3) tailor the website around your preferences; (4) measure the usability of our website and the effectiveness of our communications; and (5) otherwise manage and enhance our products and services, and help ensure they are working properly.

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Your browser may tell you how to be notified about certain types of automated collection technologies and how to restrict or disable them. Please note, however, that without these technologies, you may not be able to use all of the features of our website.

Third-Party Analytics Services

We may use third-party analytics services on our website, such as Google Analytics. The information we obtain through the website may be disclosed to or collected directly by these services. To learn more about Google Analytics, please visit https://www.google.com/policies/privacy/partners/. To opt-out of Google Analytics, please visit https://tools.google.com/dlpage/gaoptout.

How we use personal data

We use personal data to:

  • Communicate with you and respond to your questions about our products and services, e.g., through the chat box, emails, phone calls

  • Promote new products and services that may be of interest to your organization and invite you to showcase events and demos

  • Assess and improve the quality of the content we produce and make available on our website and more generally managing our website

  • Analyze our products, services and customer base, assess and improve the quality of our products and services

  • Prevent and detect fraud and abuse

  • Maintain the security of our services

  • Performing accounting, and other internal functions such as internal reporting, generating statistics to identify trends and opportunities

  • Prepare for and engage in internal and external audits and similar assurance-providing processes and procedures

  • Prepare for, engage in, complete, or follow up on mergers, acquisitions, or similar corporate transactions

  • Prepare for, and engage in, dispute resolution proceedings, including alternative dispute resolution, mediation or administrative or court proceedings

  • Comply with and enforce applicable legal requirements, industry standards and DDXBIZ policies and terms

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We may also use personal data in other ways for which we provide specific notice at the time of collection.

To whom we may disclose personal data

We may disclose personal data to our service providers or authorize them to process the data to pursue one or more of these purposes. Our service providers include:

  • DDXBIZ’s Affiliates

  • Contact and lead management tool providers,

  • Communication tool providers,

  • Website hosting providers,

  • Data analytics and lead generation providers when they offer restricted data processing,

  • Content analysis tool providers,

  • Legal service providers,

  • Auditors,

  • Advisors and

  • Other service providers we engage within the context of mergers and acquisitions

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We may disclose personal data to other third parties such as:

  • Marketing and business partners,

  • Data analytics and lead generation providers, including social networks

  • Online advertising services and

  • Other third parties we engage within the context of mergers and acquisitions, governmental authorities, or debt collection agencies.

How we secure personal data

We maintain physical, technical, and administrative safeguards designed to protect personal data against accidental, unlawful or unauthorized access, destruction, loss, alteration, disclosure or use. Our security procedures mean that we may request proof of identity before we disclose personal data to you.

Location of personal data

Personal data is hosted in Singapore. Whenever we transfer personal data subject to international transfer restrictions, we ensure that the information is transferred in accordance with this Privacy Notice and as permitted by applicable data protection laws.

Retention of personal data

We keep personal data for as long as it is required in order to fulfill the relevant purposes described in this Privacy Notice and as may be required by law (including for tax and accounting purposes), or as otherwise communicated to you. The period for which we retain personal data is based on factors such as the type of information collected (i.e., its sensitivity), the intended purposes or use, legal requirements, the potential risk of harm from unauthorized use or disclosure of the information, the resolution of any pending or threatened disputes, and enforcement of our agreements.

Your rights

Subject to applicable law, you may have the right to:

  • ask whether we hold personal data about you and request copies of such personal data and information about how it is processed.

  • request that inaccurate, incomplete or outdated personal data is corrected or completed.

  • request the deletion of personal data in certain circumstances.

  • request to restrict the processing of your personal data in certain circumstances.

  • object to the processing of personal data on grounds relating to your particular situation.

  • request that we provide a copy of your personal data to you in a structured, commonly used and machine readable format in certain circumstances.

 

When you consent to our processing your personal data for a specified purpose, you may withdraw your consent at any time, and we will stop any further processing of your data for that purpose.

 

If you wish to exercise any of these rights, please contact us at privacy@ddxbiz.com.

Unsubscribing

You can tell us at any time not to send you marketing communications by e-mail by clicking on the unsubscribe link within the marketing emails you receive from us, or by sending an “opt out” request to the address indicated on such email. You may request not to be contacted in connection with any new services, updates, news, or events by contacting us at privacy@ddxbiz.com. 

Verifying Requests

To help protect your privacy and maintain security, we will take steps to verify your identity before granting you access to your personal information or complying with your deletion or correction request. We may require you to verify your email address or phone number in our records and/or provide any of the following information:

  • Contact information (such as name, email, phone number, and address); and

  • An indication of your prior contact with DDXBIZ (such as prior contact with customer service, or other contact).

In addition, if you ask us to provide you with specific pieces of personal information, we may require you to sign a declaration under penalty of perjury that you are the individual whose personal information is the subject of the request.

Updates to our Privacy Notice

We may update this Privacy Notice from time to time and without prior notice to you to reflect changes in our personal data practices. We will indicate at the top of the policy when it was most recently updated.

How to Contact Us

You can update your preferences, submit a request or ask us questions about this Privacy Notice or our practices by emailing us at privacy@ddxbiz.com or writing to us at either one of our office:

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DDX Business Solutions Limited

Attn: Data Protection Officer

17/F, 80 Gloucester Road, Wan Chai, Hong Kong

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DDX Business Solutions Pte. Ltd

Attn: Data Protection Officer

10 Anson Road, #22-02 International Plaza, Singapore, 079903

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